TECHNICAL ASSISTANCE

I ENTERED MY ACCESS CODE USING THE ENTER ACCESS CODE BUTTON AND AM TOLD “THE CODE YOU ENTERED IS ALREADY IN USE.”
This message indicates that a user is attempting to redeem an access code that has already been redeemed. Once an access code has been redeemed and registered, users enter a product using the Sign In button in the upper right hand corner of the product specific homepage. Remember the access code only serves to gain initial access to a Scorebuilders’ product. Subsequent entry after registration occurs by using the Sign In button.

I ENTERED MY ACCESS CODE AND AM TOLD “AN ACCOUNT ALREADY EXISTS WITH THIS EMAIL ADDRESS, PLEASE LOGIN TO COMPLETE THE PROCESS AND ASSOCIATE THIS ACCESS CODE WITH THIS ACCOUNT.”
This message occurs when you have previously registered another Scorebuilders’ product. The program recognizes your associated email and attempts to link the accounts. This is desirable since it allows you to have one username and password combination for multiple Scorebuilders’ products. When the message appears, simply enter your username (i.e., email address) and password combination in the provided boxes for your previously registered Scorebuilders’ product.  Once your accounts are linked, it is important to remember that you still need to login to a particular product through the product specific portal. The product portals are accessible using the pulldown login menu on the Scorebuilders’ homepage www.scorebuilders.com and are also listed below:

ACE: Online Review Course – ace-sb.com

Basecamp – basecamp-sb.com

Insight: The Complete Study Guide – insight-sb.com

Online Advantage – ola-sb.com


I ENTERED MY ACCESS CODE THROUGH THE ENTER ACCESS CODE BUTTON AND AM TOLD “THE CODE YOU ENTERED WAS NOT VAILD.”
This message indicates a user is attempting to login with an unrecognized access code. This can occur when a user attempts to redeem an access code through an incorrect product specific login page or the user manually enters an incorrect code.

I AM ATTEMPTING TO LOGIN, BUT AM BEING TOLD “CREDENTIALS ARE INVALID.”
There are several possible scenarios that can lead to credentials being invalid. The first is that the credentials being entered for the username and password are incorrect. The username is the email used during the registration process and the password is created during this same process. If a user forgets their password, they are able to use the Forget Your Password link found in the Sign In screen. If a user is convinced that their username and password are correct and are still not permitted access, it may be that the user is attempting to login through the wrong product portal. The product portals are accessible using the pulldown login menu on the Scorebuilders’ homepage www.scorebuilders.com and are also listed below:

ACE: Online Review Course – ace-sb.com

Basecamp – basecamp-sb.com

Insight: The Complete Study Guide – insight-sb.com

Online Advantage – ola-sb.com


I HAVE ATTEMPTED TO RESET MY PASSWORD, BUT HAVE NOT RECEIVED THE EMAIL FROM SCOREBUILDERS WITH THE NECESSARY RESET LINK.
In most cases when an individual does not receive the reset link it is because during registration the user selected an alternate email or may have mistyped their current email. In this instance, it is necessary to contact Scorebuilders and we can manually reset your password for you. We cannot, however, modify the email address that you initially entered during the registration process.

I RECEIVED THE RESET PASSWORD EMAIL AND ATTEMPTED TO RESET MY PASSWORD, BUT MY CREDENTIALS ARE STILL INVALID.
Please make sure you are resetting your password from the correct product specific login page. The product portals are accessible using the pulldown login menu on the Scorebuilders’ homepage www.scorebuilders.com and are also listed below:

ACE: Online Review Course – ace-sb.com

Basecamp – basecamp-sb.com

Insight: The Complete Study Guide – insight-sb.com

Online Advantage – ola-sb.com


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